Administer Your Small Server Remotely
Ever wanted complete computer remote control from anywhere in the world? Even though we¡¯re not yet at the point where we can simply adjust our home¡¯s thermostat or initiate a robotic cat feeding from across the globe, some basic computer remote control tasks can be handled by today¡¯s systems. If you have a PC at home that¡¯s acting as a server for a small website or as an FTP server for some important data, you¡¯ll really want to be able to control that computer from anywhere in the world should it be attacked by a worm or should one of the services go offline. Investing in a system such as AccessDesk or pcAnywhere can save you a lot of hassle for those eventualities.
What is Computer Remote Control?
Computer remote control doesn¡¯t mean controlling a monstrous, city-destroying robot with a souped up universal remote, but rather the ability to control a computer system through the internet using another computer. The most common use of computer remote control is for system administrators and helpdesk personnel to remotely diagnose and fix a problem on computer systems, whether the system is a misbehaving laptop in a hotel room on a business trip or a mission critical server buried deep underground and safe from nuclear explosions. However, even if you don¡¯t need the complete computer remote control offered by such software packages as SupportDesk Pro, you might at least want access to the data sitting on your PC from anywhere in the world. There are many free programs out there that you can try out, such as logmein or TightVNC, that provide remote access to your computer¡¯s data from anywhere in the world. Once you get addicted to computer remote control software, you may eventually move up to the more powerful, commercial brands, such as AccessDesk, pcAnywhere, or logmein pro.
Help the Helpless with Remote Computer Control
If you run a helpdesk for a technology company and don¡¯t use computer remote control software, then you¡¯re missing out. Your average call times are probably longer and your clients will often be exasperated with the instructions they¡¯re fed over the phone. Let us not forget that more than one person has mistaken his CD ROM for a cup holder in the past and that these same people are the ones calling your help lines.
Remote computer control will allow your helpdesk personnel to perform remote administration of these clients¡¯ computers, allowing them to fix any problems, install any necessary patches, and generally get things working without the client having to do anything. Computer remote control products, such as SupportDesk Pro, Linktivity, or SupportAnyPC also generally include desktop sharing capabilities, so that the helpdesk person could conceivably do a quick visual demo on how to use some aspect of the product on the client¡¯s own computer, which is more effective than explaining something step-by-step over the phone.
Computer remote control software can therefore¡ªand has been shown to¡ªsignificantly reduce call times and overall helpdesk costs, so waste no time in adopting it as part of your helpdesk strategy today.