SSL Tunnels, Desktop Management, and Windows
Trying to create a secure SSL tunnel between two Windows systems to perform do desktop management on the remote system?
If you¡¯re used to a UNIX environment, then you probably miss the convenience of SSH. Building a secure tunnel between two windows machines is a bit trickier and requires multiple steps and more than just a console to administer the remote machine. The good news is that all the components you need to create a secure connection to a remote Windows computer for remote administration needs is freely available, including VNC, OpenSSL, and Stunnel.
For a detailed guide on this process, check out:
http://www.securityfocus.com/infocus/1677
Soup Up Your Helpdesk with Desktop Remote Control
Don¡¯t know what desktop management has to do with your helpdesk team? Then your team is operating less efficiently than it could be.
A study from WebEx has found that tech support related call time is drastically reduced when the helpdesk can use remote desktop management software to perform desktop remote control of a client¡¯s malfunctioning box. The reason is that the helpdesk personnel can simply log onto the client machine and make a direct diagnosis rather than asking a long series of canned questions according to a helpdesk Q&A form to arrive at a diagnosis.
WebEx is not the only remote desktop software on the block, however, as there are a slew of others that claim industry leadership, including those from NetworkStreaming, Semantic, Linktivity, LogMeIs, 3amlabs, and others. The best solution for your helpdesk depends on the software you¡¯re trying to support, but probably any product offered by these companies will be sufficient for most common desktop remote control needs.
Remotely Control Your Apple Computer
Looking for a good remote desktop management product for your Apple computer? As with most software for Apple computers, Apple itself makes the best solution.
Apple Remote Desktop 2 provides all common remote desktop software features and even some not found in the analogous Windows offerings, including the ability to queue a set of programs to install on a remote Mac. It¡¯s even very price-competitive with its Windows counterparts, especially for sites with large install bases.